As part of our product development, we carry out studies at our testing centre in Beeston, Nottingham where we have a range of high-tech devices that allow us to look at various aspects of the skin in closer detail and gather objective measurements.
Not only does this help us develop new products, but it also ensures our claims are backed up by real, scientific evidence.
We’ll contact you by email if there’s an upcoming study which matches your profile
If you’re interested in the study, complete a short screening questionnaire to help us understand whether you’re suitable to take part
We’ll let you know if you’re suitable for the study, at which point you can select an appointment date and time that works for you
Upon confirmation, we’ll email you details of the study, along with pre-appointment instructions and restrictions
During your first visit, one of our study evaluators will explain the process and provide documentation, including a consent form, which you’ll need to fill out before starting the study. If you change your mind, you’re under no obligation to take part and you’re free to withdraw from the study at any point
If the study involves testing a product, you’ll be required to do so for the duration of the study and follow any instructions required
If the study involves testing a product over a period of time, you’ll need to return to our testing centre, as and when required, following any instructions throughout
If you’ve completed the study in full, you’ll receive a payment after your last visit to compensate you for your time. If you’re unable to complete your study for any reason, you’ll receive part-payment based on what you’ve completed
We also conduct research through interactive sessions including interviews, focus groups or workshops led by our in-house researchers.
In these sessions, we’re looking for your thoughts on a range of things from a product’s initial concept and idea (such as packaging and product briefs) to reviewing products in their developmental stages (such as textures and user experience).
These sessions allow us to gather valuable feedback, opinions and preferences directly from consumers like you, to help us refine and enhance our products. It’s an exciting collaborative process that allows you to play a direct role in shaping the future of our products and making sure we’re bringing the best to our customers.