What we do

Boots Volunteers is where innovation meets our customers

It’s our mission to develop exceptional products backed by in-depth research. We couldn’t do this without our team of brilliant Boots Volunteers who test and provide real and authentic feedback on our products before they hit the shelves. This helps us to better understand what our customers want and make sure that our products are safe to use and perform as described on our packaging and advertising.

By joining Boots Volunteers, you’ll have a unique opportunity to shape the future of skincare, cosmetics and more. It’s your chance to be involved in the exciting journey of a product’s development, starting from the concept stage, where you can share your thoughts in interviews and focus groups, all the way to the final testing of a product before it launches.

Welcome to a testing experience where your opinions make a real difference!

What we test

Our volunteers help us test and develop some of the most beloved products on the market, including skincare, cosmetics, sun care and toiletries.

Let’s take a look at the type of testing studies we run…

Home user studies
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On-site studies
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Who we're looking for
Interested in joining Boots Volunteers?

We’re looking for people aged 18+ who love shopping at Boots and would like to help us test and shape our future products.

It’s really important to us to have a balanced volunteer panel made up of people of all ages, genders, ethnicities, skin types and backgrounds, so we’re getting the widest possible range of feedback and creating products that are suitable for everyone.

All applicants must also be independent from Boots (i.e. not currently employed by Boots) to make sure feedback remains unbiased. So, when you apply, we’ll ask you a few screening questions to check whether you’re eligible to join right now.



What’s in it foryou?

By joining Boots Volunteers, you’ll be part of a community of people who’ll help us develop the latest Boots innovations and exciting new launches like No7 Future Renew ™. It’s a fun way to have your say and tell us exactly what you want from your Boots products.

You’ll get to try out samples of our products for free and usually keep them afterwards. Plus, if you take part in on-site studies, you’ll get compensation for your time.

We’ll also send you a regular newsletter with all the latest updates, opportunities, and details of what you’ve helped us launch.

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